Q: How do I know what size to buy for my dog?
Sizes are based upon the length (inches) from the base of the neck to the base
of the tail. Using a tape measure, please measure your dog starting from the
base of the neck to the base of the tail.
• XX-Small (XXS): 6” to 8”
• X-Small (XS): 9” to 11”
• Small (S): 12” to 14”
• Medium (M): 15” to 16”
Below please find breed examples for additional help on determining sizes.
• XX-Small: Chihuahua, Shih Tzu, Yorkshire Terrier
• X-Small: Bichon Frise, Maltese, Miniature Pinscher,
Papillon, Tea Cup Poodle
• Small: Dachshund-Miniature, Norfolk Terrier, Pekingese,
Pomeranian, Toy Poodle
• Medium: Beagle, Dachshund, Jack Russell Terrier, Lhasa-Apso,
Pug, Schnauzer Miniature, Scottie
Q: How long will it take for me to get my order?
Orders received Monday through Friday will be processed within 1 to 3 business
days. Orders are shipped from California, and we currently only ship within the
continental United States.
Below please find available shipping methods and transit times.
• UPS Ground: 1 to 7 business days from time of shipment
• UPS 3 Day Select: 3 business days from time of shipment
nbsp; • UPS 2nd Day Air: 2 business days from time of shipment
• UPS Next Day Air Saver: 1 business day from time of shipment
Q: What are the shipping charges?
• UPS Ground: $6
• UPS 3 Day Select: $14.95
• UPS 2nd Day Air: $19.95
• UPS Next Day Air Saver: $29.95
Q: Is there a minimum order requirement?
We do not have a minimum order requirement. However, orders totaling less than
$50 (before tax) will be charged according to the above outlines rates.
Q: What kind of payment do you accept?
We currently accept Visa, MasterCard, American Express and Discover.
Q: Who do I contact with additional Customer Service questions?
Please send an email to firstname.lastname@example.org or call (415) 904-9914.
Business hours are Monday through Friday (except holidays) from 9:00 AM to 5:00